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Service, Test & Validation

Decontamination Equipment - Service, Test & Validation:

Dolby is the largest national supplier for all your LDU Decontamination Equipment. Based in Scotland, our years of experience supplying and maintaining equipment has helped us create an extensive range of services tailored to our customers needs, one call takes care of it all and we do not just cover equipment sold to you by Dolby. All work is carried out by our extensive national network of Graduate Engineers. All Engineers are fully qualified and independently certified to carry out Installation & Commissioning, Testing, Annual Validation and Service to National Standards HTM2010 & HTM2030, each engineer is fully manufacturer trained and certified, so you can be confident that they fully understand your equipment and are qualified to maintain it to the highest standards:

  • Ultrasonic Baths
  • Washer Disinfectors
  • Non Vacuum “N Type” Autoclaves
  • Vacuum “B Type” Autoclaves
  • RO (Reverse Osmosis) Water Plants

Dolby Benefits: You only need to co-ordinate one supplier, rather than wasting time chasing different suppliers throughout the year for different pieces of equipment.

  • You are only paying one call out charge to cover all of your equipment, prices are lowered and disruption to your practice is kept to the minimum possible.
  • Our Repair Guarantee means that if we are unable to fix your equipment on the day because of the need for a specialist part, then we will provide a stand-in unit free of charge.
  • Our engineer will issue an end of visit report and we maintain a full record of Installation, Quarterly Testing & Annual Validation Reports for each piece of equipment covered.
  • Full training is provided to your practice personnel in the care and use of your equipment at the end of our installation visit, or by arrangement.

Service Options available:

Option 1: (S)HTM Test & Validation Only Services

  • Full Installation & Commissioning.
  • Quarterly Testing.
  • Annual Test & Validation.

Full Installation & Commissioning.

Dolby generates and only supplies fully approved installation, test & annual validation documentation using the very latest test equipment and TQ-Soft software.

Option 2: Maintenance only packages:

  • Fully Comprehensive Maintenance: Full Annual on–site Service inclusive of all parts, labour and call-out (excludes Consumables).
  • Planned Maintenance: Full Annual on-site Service, includes labour, excludes parts, consumables & call-out.

Option 3: Fully Compliant (S)HTM Test, Validation & Maintenance Package.

  • 1 Year Fully Comprehensive Cover Package: Quarterly (S)HTM Testing (3 visits), Annual Test & Revalidation (1 visit), Full Annual on–site Service inclusive of all parts, labour and call-out (excludes Consumables), F.O.C. Loan Equipment guarantee.
  • 1 Year Preventative Maintenance Package: Quarterly (S)HTM Testing (3 visits), Annual Test & Revalidation (1 visit), Full Annual on–site Service (excludes: parts, consumables & call-out).
  • Extended Contract Discounts: Peace of mind and easier management of practice funds, knowing that all your equipment is covered for an extended period, with the benefit of a fixed price, annual billing and attractive additional discounts.
  • 3 Year Contract – Receive 6 Months Free Cover.
  • 5 Year Contract – Receive 1 Year Free Cover.

1 Year Fully Comprehensive Cover Package: Quarterly (S)HTM Testing (3 visits), Annual Test & Revalidation (1 visit), Full Annual on–site Service inclusive of all parts, labour and call-out (excludes Consumables), F.O.C. Loan Equipment guarantee.

Additional Dolby Services:

Site Survey:

A Dolby advisor can visit your site and give you advice on all aspects of LDU equipment, location, installation, required services such as power, water & drainage. Avoid expensive mistakes and compromises. We will help you to get it right first time.

Technical Helpline:

Is your medical equipment working correctly?
How do you operate a new piece of equipment?
What make and model should you buy?
We handle thousands of medical devices a year and are familiar with all problems and issues that may occur. We will just give you our honest opinion based on years of experience.

Asset Tracking:

If you have a problem knowing what equipment is where, then our asset tracking service will help. We can help you keep track of all your medical equipment by building an asset register. As our engineers test all your medical equipment, they can add asset labels to each item for easy identification.  These are then logged onto a register, which is then given as a full report to our customers.